Returns

Did you receive your order and it's not quite what you expected? That's unfortunate, but it can happen.

Do you wish to return the article? Please send an email to hello@dimpel.be with the following information:

• Order number
• Name + Address
• Reason for return

The costs to return the order are at your own expense. For returns within Belgium you can request a return label via hello@dimpel.be. The cost is 7 € and will be deducted from the refund. Returning orders is at your own risk. We only take back products in the original, unopened packaging. Without damage to the product or labels.

Exchange

Did you order the wrong cuddly toy, color, size, ... ? And do you wish to receive another product instead? That is possible!

Send a mail to hello@dimpel.be with the following information:

• Order number
• Name + Address
• Article(s) you wish to receive instead

You will receive a return label to send the items you wish to exchange back to us. The cost for the return & new delivery depends on your location.

• Belgium: 8 €
• Europe: 15 €
• Outside Europe: 40 €

The price difference will also be calculated and, if applicable, you will receive a link to fulfil the payment online. If the new order is cheaper than the items you originally ordered, you will receive a refund (excluding the return & shipment cost).