Did you receive your order and it's not quite what you expected? That's unfortunate, but it can happen.
Do you wish to return the article? Please send an email to email@example.com with the following information:
The costs to return the order are at your own expense. For returns within Belgium you can request a return label via firstname.lastname@example.org. The cost is 6,50 € and will be deducted from the refund. Returning orders is at your own risk.
Did you order the wrong cuddly toy, color, size, ... ? And do you wish to receive another product instead? That is possible!
Send a mail to email@example.com with the following information:
You will receive a return label to send the items you wish to exchange back to us. The cost for the return & new delivery depends on your location.
The price difference will also be calculated and, if applicable, you will receive a link to fulfil the payment online. If the new order is cheaper than the items you originally ordered, you will receive a refund (excluding the return & shipment cost).