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Did you receive your order and it's not quite what you expected? That's unfortunate, but it can happen.

Do you wish to return the article? Please send an email to hello@dimpel.be with the following information:

  • Order number
  • Name + Address
  • Reason for return

The costs to return the order are at your own expense. For returns within Belgium & Europe you can request a return label via hello@dimpel.be. The cost will be deducted from the refund. Returning orders is at your own risk. We only take back products in the original, unopened packaging. Without damage to the product or labels. If the returned order was shipped free of charge, we are unfortunately forced to deduct the shipping cost when refunding your order.

Cost to return your order:

  • Belgium: € 7
  • Europe: € 15


Do you wish to exchange an item? That is also possible. For this we would like to receive a new order. The articles you do not wish to keep may be returned. Again, the return costs are at your own expense and risk.

Upon receipt of your return we will refund the amount of your order (excluding any shipping costs) within 14 days.